Terms & Conditions

Updated 27 February 2026

THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 8 (LIMITATION OF LIABILITY).

1. Interpretation

The following definitions and rules of interpretation apply in these Conditions.

1.1 Definitions:

Appointment

means the date and time allocated to the Customer for delivery of the Services under a Booking.

Background IP

has the meaning as set out in clause 6.1.

Booking:

means the Customer’s request for the Company to supply the Services at a specified date and time.

Charges:

the charges payable by the Customer for the Services in accordance with clause 4.

Company:

means Goth Boss Studios Ltd a company registered in England & Wales (16290638) having its registered office address at 102 Bromstone Road, Broadstairs, England, CT10 2HX.

Conditions:

these terms and conditions, as varied from time to time in accordance with 9.5.

Confidential Information:

information that one party discloses or makes available to the other party (recipient) in connection with the Contract and which would be regarded as confidential by a reasonable business person. It does not include information that the recipient already knew, is or becomes public through no fault of the recipient, is independently developed by the recipient, or is rightfully given to the recipient by a third party without confidentiality obligations.

Contract:

the legally binding agreement between the Company and the Customer for the supply of Services, formed in accordance with clause 2.2, and subject to these Conditions.

Customer:

means the individual or entity that makes the Booking for the Services.

Customer Default:

has the meaning set out in 3.2.

Customer Materials:

all documents, information, and other materials (whether owned by the Customer or a third party), which are provided by the Customer to the Company.

Data Protection Laws:

all applicable laws and regulations relating to the protection of personal data and the privacy of individuals.

Effective Date:

has the meaning given in 2.2.

IPRs:

patents, copyright, trade marks, business names and domain names, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and all similar or equivalent rights or forms of protection anywhere in the world.

In-person Appointment

has the meaning given in clause 4.3.

Losses:

all liabilities, damages, losses (including loss of profits, loss of business, loss of reputation, loss of savings and loss of opportunity), fines, expenses and costs (including all interest, penalties, legal costs (calculated on a full indemnity basis) and reasonable professional costs and expenses).

Services:

means general coaching and advisory guidance, which are the subject of the Booking and detailed on https://www.gothboss.co.uk/.

Travel Expenses

has the meaning given in clause 4.4.

1.2 Interpretation

a) A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

b) A reference to legislation or a legislative provision:

i) is a reference to it as amended, extended or re-enacted from time to time; and

ii) includes all subordinate legislation made from time to time under that legislation or legislative provision.

c) References to include or including are interpreted as being without limitation.

d) A reference to writing or written includes email but not fax.

2. Basis of contract

2.1 Each Booking constitutes an offer by the Customer to purchase Services in accordance with these Conditions.

2.2 A Booking will be deemed accepted by the Company once the Customer has paid the Charges in accordance with clause 4 and the Customer receives written confirmation of the Booking from the Company, at which point and on which date the Contract comes into existence (Effective Date).

2.3 The Company shall provide the Services with reasonable skill and care.

2.4 All information, guidance, and materials provided by the Company in performance of the Services are for general informational purposes only. The Customer remains solely responsible for all decisions they choose to make based on that information.

2.5 The Company does not provide legal, medical, taxation, accounting, or financial advice. The Customer is responsible for seeking independent professional advice where required.

2.6 The Customer acknowledges that the Services are as detailed in these Conditions, and no specific outcome is promised or guaranteed.

3. Customer obligations

3.1 The Customer shall:

a) provide the Company with all information and materials as the Company may reasonably require to supply the Services, and ensure that such information is accurate in all material respects;

b) arrive prepared with to the Appointment with any materials they intend to discuss; and

c) comply with all applicable laws and regulations in its performance of the Contract.

3.2 For the avoidance of doubt, the Company will not review documents in advance of an Appointment. Any materials to be reviewed should be brought to an Appointment in accordance with clause 3.1.

3.3) To the extent that the Company's performance of any of its obligations under the Contract is prevented or delayed by any act or omission of the Customer or any of its agents, consultants or other Company’s (Customer Default), the Company shall not be in breach of the Contract nor liable for any Losses incurred by the Customer as a result of its performance being prevented or delayed.

4. Charges and payment

4.1 In consideration for the provision of the Services, the Customer shall pay the Company the Charges in accordance with this 4.

4.2 Unless otherwise agreed in writing between the Company and the Customer, the Charges for the Services as set out on the Company website (https://www.gothboss.co.uk/) as amended from time to time.

4.3 Only half-day and full-day sessions are offered in person (In-person Appointment).

4.4 There are no travel costs for in-person sessions delivered within the Greater Edinburgh Area. For sessions delivered outside this area, reasonable travel expenses will be agreed in writing between the parties in advance of the In-person Appointment (the Travel Expenses). Travel Expenses must be paid prior to the In-person Appointment.

4.5 If the Customer does not pay the Travel Expenses as agreed between the Customer and the Company, the Company is under no obligation to travel or attend the In-person Appointment, and the Customer will not be entitled to any refund in respect of the cancelled Appointment.

4.6 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Company to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Company, pay to the Company such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.

4.7 The Company reserves the right to cancel any Appointment at any time where reasonably necessary. This may include (without limitation) circumstances such as illness, emergencies, technical or operational issues, safety concerns, or any event outside the Company’s reasonable control. If the Company cancels an Appointment, the Customer will be offered an alternative Appointment time. If no suitable alternative can be agreed, the Customer will receive a full refund. This clause sets out the Customer’s sole remedy in the event of a cancellation by the Company.

4.8 The Customer may cancel or reschedule an In-person Appointment by giving at least two weeks’ notice. In this case, the Customer may either:

a) reschedule the In-person Appointment to another available date and time; or

b) receive a refund of the Charges for that Appointment minus a £35 administrative fee

4.9 If the Customer cancels or requests to reschedule less than two weeks prior to the In-person Appointment, the Charges for the In-person Appointment are non-refundable. The Company may, at its sole discretion, offer an alternative In-Person Appointment where availability allows, but is under no obligations to do so.

4.10 Notwithstanding clauses 4.8 and 4.9, in the event of any cancellation or rearranging of an In-Person Appointment, the Travel Expenses for that In-Person Appointment are non-refundable. However, where the Customer cancels or rearranges the Appointment with at least 4 weeks’ notice and in circumstances where no non-recoverable travel costs have been incurred by the Company, the Travel Expenses shall be refunded (or applied to the rearranged Appointment).

4.11 The Customer may cancel or reschedule any online Appointment by giving at least twenty-four hours’ notice. In this case, the Customer may either:

a) reschedule the online Appointment to another available date and time; or

b) receive a refund of the Charges for that Appointment minus a £25 administrative fee

4.12 If the Customer cancels or requests to reschedule less than twenty-four hours’ notice prior to the online Appointment, the online Appointment is non-refundable. The Company may, at its sole discretion, offer an alternative online Appointment where availability allows, but is under no obligation to do so.

4.13 Where an Appointment has not been cancelled or rearranged as per clauses 4.8 and 4.12, but the Customer does not attend the Appointment, the Appointment will be treated as fulfilled and no refund or alternative Appointment will be provided. In such event, Travel Expenses are also non-refundable. The Customer acknowledges that the Appointment reserves a specific time and that the Company is not obliged to offer any refund, credit, or rescheduled session in the event of non-attendance.

5. Code of Conduct

5.1 Customers must behave respectfully and appropriately.

5.2 The Company will not tolerate any abusive, offensive, threatening, inappropriate, or disruptive behaviour. In the event of such behaviour, the Company reserves the right to cease provision of the Services immediately and no refund will be given.

6. Intellectual property rights

6.1 Each party shall retain ownership of all intellectual property rights in any materials, information, data or works owned or created by that party prior to the commencement of the Appointment or developed independently of the Appointment (Background IP). Nothing in this Agreement transfers ownership of either party’s Background IP.

6.2 All intellectual property rights in anything shared, created, or developed by the Customer during the Appointment shall remain owned by the Customer. The Company does not obtain any rights such material.

6.3 All intellectual property rights in anything shared, created, or developed by the Company during the Appointment shall remain owned by the Company. The Customer does not obtain any rights such material.

6.4 Either party may use the other party’s Background IP and any information or materials shared by the other solely for the purpose of delivering the Services but does not acquire any ownership or ongoing rights in such Background IP or materials.

7. Data protection

7.1 Each party shall comply with Data Protection Laws in its processing of personal data under or in connection with the Contract.

7.2 If the Company processes any personal data on behalf of the Customer under or in connection with the Contract, the terms set out in the 0 will apply.

8. Limitation of liability: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

8.1 The following definitions apply in this 8:

a) default: any act or omission resulting in one party incurring liability to the other; and

b) liability: every kind of liability arising under or in connection with the Contract including liability in contract, delict, under statute or otherwise (including negligence).

8.2 Nothing in these Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.

8.3 Nothing in this 8 shall limit the Customer’s payment obligations under the Contract.

8.4 Subject to 8.2, either party’s total liability to the other shall not exceed the Charges paid by the Customer to the Company under the Contract.

8.5 Subject to 8.2, the Company accepts no liability for loss of profits, loss of business, loss of opportunity, loss of data, damage to reputation, or any indirect or consequential loss.

8.6 Subject to 8.2, all conditions, warranties, representations or other terms that might otherwise be implied into the Contract by statute, common law, course of dealing, trade usage or otherwise are excluded from the Contract.

8.7 The Company does not provide any guarantee as to outcomes, and the Company shall not be liable for any loss, damage or consequences arising from the Customer’s decisions or actions, whether taken or not taken, in reliance on the Company’s advice or materials. The Customer explicitly acknowledges that it is solely responsible for their own decisions and actions, and that the Customer should seek independent professional advice where required.

9. General

9.1 Force majeure. Neither party will be liable for any delay or failure in performing any of its obligations for so long as and to the extent that the delay or failure results from events, circumstances or causes beyond its reasonable control.

9.2 Assignment and other dealings.

The Company may at any time assign, novate, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract, provided that it gives prior notice to the Customer.

9.3 Confidentiality.

a) Each party undertakes that it shall not at any time during the Contract, and for a period of two years after termination of the Contract, disclose to any person any Confidential Information of the other party, except as permitted by 9.3(b).

b) Each party may disclose the other party's Confidential Information:

i) to its employees, officers, representatives, contractors, subcontractors or advisers who need to know that information for the purposes of exercising its rights or carrying out its obligations under the Contract (Representatives). Each party shall ensure that its Representatives comply with confidentiality obligations which are substantially equivalent to those set out in this 9.3; and

ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

c) Neither party shall use the other party's Confidential Information for any purpose other than to exercise its rights and perform its obligations under the Contract.

9.4 Entire agreement.

a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances and understandings between them, whether written or oral, relating to its subject matter.

b) Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in the Contract.

9.5 Variation. Except as set out in these Conditions, no variation of the Contract will be effective unless it is in writing and signed by the parties (or their authorised representatives).

9.6 Waiver. A waiver of any right or remedy is only effective if given in writing and will not be deemed a waiver of any subsequent right or remedy. A failure or delay to exercise, or the single or partial exercise of, any right or remedy does not waive that or any other right or remedy, nor does it prevent or restrict any further exercise of that or any other right or remedy.

9.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it will be deemed deleted, but that will not affect the validity and enforceability of the rest of the Contract.

9.8 Third party rights. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contract (Third Party Rights) (Scotland) Act 2017 for any third party to enforce or otherwise invoke any term of the Contract.

9.9 Relationship of the parties. Nothing in these Conditions is intended to, or will be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.

9.10 Governing law and jurisdiction.

a) These Conditions, the Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, will be governed by the laws of Scotland and subject to Scots law and the exclusive jurisdiction of the courts of Scotland.

b) Notwithstanding 9.10(a) above, if you are a consumer, this clause does not limit your rights to bring proceedings in the courts of your country of residence. Any mandatory consumer protection laws of your country of residence will apply.

Schedule: Data protection

1. Definitions

1.1 Words and phrases which have defined meanings in Data Protection Law have the same meaning when used in these Conditions.

1.2 Customer Personal Data: any personal data which the Company processes in connection with the Contract on behalf of the Customer in the capacity of a processor.

2. Terms

2.1 Without prejudice to 7.1, the Customer shall ensure that it has all necessary consents and notices in place to enable the Customer Personal Data to be lawfully transferred to or collected by the Company, in connection with the performance of the Contract.

2.2 In relation to the Customer Personal Data, the scope, nature, purpose and duration of processing by the Company and the types of personal data and categories of data subject are set out in the Order.

2.3 The Company shall:

a) process Customer Personal Data only on the documented instructions of the Customer, which are to process the Customer Personal Data as necessary to provide the Services (Purpose), unless the Company is required by applicable law to otherwise process that Customer Personal Data. Where the Company is relying on applicable law as the basis for processing Customer Personal Data, the Company shall notify the Customer of this before performing the processing unless prohibited from doing so by applicable law. If the Company believes that any instruction received from the Customer is likely to infringe applicable laws, the Company shall inform the Customer and may suspend the provision of the Services until the parties have agreed revised instructions which are not infringing;

b) ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Customer Personal Data and against accidental loss or destruction of, or damage to, Customer Personal Data;

c) ensure that any personnel engaged and authorised by the Company to process Customer Personal Data are obliged to keep that personal data confidential;

d) assist the Customer insofar as this is possible (taking into account the nature of the processing and the information available to the Company), and at the Customer's cost and written request, in responding to any request from a data subject, and in ensuring the Customer's compliance with its obligations under Data Protection Laws with respect to security, breach notifications, impact assessments and consultations with the Commissioner or other regulators, in relation to Customer Personal Data;

e) notify the Customer without undue delay on becoming aware of a personal data breach in relation to the Customer Personal Data;

f) at the written direction of the Customer, delete or return to the Customer all Customer Personal Data on termination of the Contract unless the Company is required by applicable laws to continue to process that Customer Personal Data. Customer Personal Data shall be considered deleted where it is put beyond further use by the Company; and

g) make available information to the Customer to demonstrate its compliance with this 0, and allow for audits by the Customer (or its designated professional auditors) for this purpose on reasonable notice, provided that the Company is not obliged to allow more than one audit in any 12-month period of the Contract or make available any information that concerns any other customer of the Company or could compromise the security of the Company's systems or cause it to breach any legal obligation. The Company is not obliged to grant access to any third party auditor until that auditor signs a confidentiality agreement with the Company on terms reasonably satisfactory to the Company.

2.4 The Customer provides its prior, general authorisation for the Company to:

a) appoint processors to process the Customer Personal Data, provided that the Company:

i) ensures that the terms on which it appoints any processor comply with Data Protection Laws, and are consistent with the obligations imposed on the Company in this 0;

ii) remains responsible for the acts and omissions of any processor as if they were the acts and omissions of the Company; and

iii) informs the Customer of any intended changes concerning the addition or replacement of processors after the Effective Date, giving the Customer the opportunity to object to changes. If the Customer objects to a change and cannot demonstrate, to the Company's reasonable satisfaction, that the objection is due to an actual or likely breach of Data Protection Law, the Customer shall indemnify the Company for any Losses incurred by the Company in accommodating the objection; and

b) transfer Customer Personal Data outside of the UK as required for the Purpose, provided that the Company shall ensure that all transfers are effected in accordance with Data Protection Laws. For these purposes, the Customer shall promptly comply with any reasonable request of the Company, including any request to enter into standard data protection clauses adopted by the Commissioner (where the UK GDPR applies to the transfer) or any other applicable data protection regulator.